Ⅰ. Installation Guidance
After the customer receives the goods, GTL can provide online real-time installation and debugging consultation and guidance, or provide the following services if necessary:
1. Assign engineering and technical personnel with installation experience to the site for installation guidance.
2. Assign skilled technicians with debugging experience to the site to carry out equipment debugging and trial operation together with the engineering and technical personnel of the customer, and submit the test data report.
Ⅱ. The Training
If customers have needs, our company will arrange technical personnel for training and guidance. Our company can provide factory training, video online training and on-site training for users to choose.
| Training batches | Training objects | Training Time | Content |
| The first time | Installation personnel | Equipment installation, testing and acceptance | · Equipment principle, structure and technical performance · Equipment installation and test method · Equipment operation and maintenance methods · Other documents |
| The second time | Operation manager | Equipment debugging and acceptance qualified, put into use | · Maintenance of diesel engine · Common faults and handling of brushless motor · Common failure of diesel generator set |
Ⅲ. Maintenance service
No matter where your crew is, you can get our professional technical advice and services. GTL will set up customer files for each customer and provide regular inspection service. It can also make maintenance plans for customers and provide corresponding spare parts.
Quality assurance
During the warranty period, our company implements three guarantees and lifelong service system. Please refer to the attached warranty manual for specific warranty terms.
Whether you are a GTL distributor or end user you can get the following quality assurance:
1. Provide complete and qualified products.
2. Provide complete technical support, including installation and debugging services.
3. Professional technical personnel training.
4. Establish complete customer and product files and visit them regularly
5. Provide qualified original parts and components.
Warranty service:
All GTL products and accessories users will enjoy free warranty maintenance
Accessories warranty: accessories warranty time please refer to the warranty manual or call our after-sales department to inquire;
Warranty: all units are calculated according to the time of delivery, time of purchase and time of use, whichever comes first
A. use time: 1000 hours since the first use;
B. Purchase time: 12 months from the date when the unit reaches the customer;
C. Delivery time: 15 months from the delivery date of the unit.
We cover all repairs
No replacement costs or other expenses incurred are charged within the warranty.
Fast response time
After-sales service will quickly respond to your requirements, the first time parts replacement and maintenance, debugging, to ensure the rapid recovery of the normal operation of the unit.
Our after sales service team will provide full responsibility and quick solution to the customer crew problem.
If you have any after-sales problems, please contact your local dealer or call our customer service department:
+86-592-7898600 or email: service@cngtl.com
Or follow our public number for maintenance declaration